Walmart, Costco and other companies rethink self-checkout
November 14, 2023
The backlash against self-checkout is growing, and stores are starting to dial back on the technology after it exploded over the past few years.
Booths, a British supermarket chain, said it’s removing self-checkout stations in all but two of its 28 stores. In the United States, Walmart, Costco, Wegmans and other chains have also revised their self-checkout strategies. ........................ But now, retailers are rethinking self-checkout. They have found that self-checkout leads to higher merchandise losses from customer errors and intentional shoplifting — known as “shrink” — than human cashiers ringing up customers.
Shrink has been a growing problem for retailers, who have blamed shoplifting for the increase and called for tougher penalties. But retailers’ self-checkout strategies have also contributed to their shrink problems.
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This is GREAT news from my POV.
I have resisted/refused to use self-checkout lines since the beginning of the idea; I see it as a job-elimination movement.